Whether you are new to Red Card Rewards or you have been earning points and collecting vouchers for years, below are some key questions we have answered to help you make the most of your loyalty account.

Our Red Card scheme allows you to collect one point for every £1 you spend at any of our Red Mist pubs. Every time you collect 500 points, we’ll reward you with a £10 digital voucher on your account, which you can either save up and use multiple vouchers at once or treat yourself every time you earn a new voucher; they are valid for 12 months.

We’ll also give you a £10 welcome voucher when you sign up for an account and a £10 voucher every year on your birthday.

All your vouchers are stored online, so check your profile to see all the details.

You can sign-up online today and then link a card to your account when you next visit one of our pubs. All you need to do is give the email address you used to create your account to a member of staff.

A card activation email will then be sent to you. Please follow the link in this email to confirm the card and complete your account set-up. Remember to check your junk mail, just in case it’s landed in there by mistake.

Once you have fully confirmed your account, you can then redeem your £10 welcome voucher.

No worries! Simply, click on the button below, fill in your email address and then you will receive an email where you can reset your password.

Please note, if this email doesn’t come through, please check your junk/spam folder.

Next time you visit our pub, give a member of staff the email address which your account is registered under and they can assign a new card to your account.

You will need to activate this by clicking on the link in the activation email you will be sent or by logging into your account.

That’s not a problem… Just ask for a receipt and use the code on the bottom to add the points to your account (they may take a few minutes to appear). Please note, these codes expire after 30 days.

If you do not have your receipt, please email us with the name, date and time of your booking or visit.

Please double check your account under ‘My Points History’ to see if your points have already been added. If you are still having issues please get in touch with us with your receipt code and the date and time of your visit.

Birthday vouchers are issued 7 days prior to the date of birth you gave on your profile. If you set up your account less than 7 days before your birthday, a voucher cannot be added to your account.

Birthday vouchers are valid for 28 days from issue date and cannot be extended.

Please check you are entering your details in the ‘Log In’ section not the ‘Create a new account’ section.

An invalid email error message will only appear if you already have an account registered with that email address.

For security reasons you cannot change your own email address but we can do this for you. Please email us your current email address and your new email address requesting us to make the change.

Whether you have just set up an account or you have lost your original card, you can simply collect a card when you next visit one of our pubs.

All of your details are held on your online account. You just need to give a member of staff the email address your account is registered under, so they can issue you a card.

If you picked up a card in one of our pubs but have not received your activation email, there may have been an error with your card registration or the email may have ended up in your junk mail, so do check there.

Please email us the date and time of your visit, along with the email address you registered your card under, and we can ensure your account is set up correctly.

Any questions?

Don’t be shy, get in touch and we’ll be happy to help with any queries regarding your account.